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Policies

All the Information You Need to Know

In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.

PRIVATE POLICY  

Our shopper’s privacy and security are our priority. By visiting www.samanatimelesselegance.com , you agreed to read, browse, and access all our information subject to the guidelines and terms of use applicable to such services.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, UPI Ids) email address, and phone number.


  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


  • Source of collection: collected from you.



TERMS AND CONDITIONS 

If you disagree with our terms and conditions, kindly refrain from accessing our website. If you visit or shop at www.samanatimelesselegance.com , you accept these conditions. Please read them carefully.
Also, when you use any current or future services or visit or purchase from any business affiliated with www.samanatimelesselegance.com , whether or not included in the www.samanatimelesselegance.com in the website, you will also be subject to the guidelines and conditions applicable to such service or business.

PAYMENT METHODS

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Payment methods accepted are:

  • Credit/Debit Card , Bank transfer, Google pay, Paytm and UPI id.


  • Bank Transfers - We accept bank transfers to know the details you can always direct message us on Instagram or mail us on samana.timelesselegance@gmail.com .Once payment is made, please email transfer slip to 

    samana.timelesselegance@gmail.com


  •  Please note that your order will be held for ONE hour to allow for payment confirmation. If there is no payment confirmation after the hour, your purchase will be cancelled.



EXCHANGES


We offer exchanges for sizes of the same design.​ We offer exchange 1 time only.

If your size is unavailable, we will offer you a full refund only if the order is placed on the website. 

SHIPPING

we offer shipping services in India and international. Shipping in India it takes 3-7 days to be made and sent out for delivery. International shipping takes around 7-10 days to be delivered. To know your shipping charges contact us on instagram or mail us samana.timelesselegance@gmail.com

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